Welcome!

The courses here will help you to fully leverage ConnectWise products and services in your Managed Services business.  From the content below you will learn best practices for implementation and client onboarding, apply strategies to effectively monitor resources, and develop a managed services sales process to help grow your business.  

Please send any questions or feedback to education@ConnectWise.com

 

 

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All Courses

Getting Started: Live
Getting Started: Live
Live training conducted by the onboarding team for new partners.
FREE
01:00:00
Fortify for Assessment - Standard
Fortify for Assessment - Standard
FREE
SalesPartnerSecurityTechnicalOnboardingTechnicianSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales Representative
Building your TSP's Cybersecurity Practice
Building your TSP's Cybersecurity Practice
To kick off the crucial conversation around Cybersecurity, Jay Ryerse and Joy Beland bring their renowned MSP Cybersecurity GTM Roadmap to our ConnectWise IT Nation Share community.
FREE
PartnerSecurityBusiness OwnerFortify/SecurityeLearning - Self Paced
The Team Dashboard
The Team Dashboard
Explains how Admins can request access to the Team Dashboard
New Partners
New Partners
This course series will guide you through your evaluation and onboarding with Continuum.
3 Courses
SalesAssistPartnerSecurityHelp DeskTechnicalCommand/RMMOnboardingRecover/BDRTechnicianCertificationSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales Representative
The Platform (Legacy Continuum)
The Platform (Legacy Continuum)
Understand the platform and available products and services.
FREE
00:57:15
vCIOOn-SiteInternalSecurityHelp DeskRecover/BDRTechnicianBusiness OwnerFortify/SecurityPartner SuccessService Delivery Manager
Command
Command
6 Courses
vCIOSalesAssistPartnerSecurityHelp DeskTechnicalCommand/RMMOnboardingRecover/BDRTechnicianCertificationSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales RepresentativeService Delivery Manager
Fortify
Fortify
9 Courses
vCIOSalesAssistPartnerSecurityHelp DeskTechnicalCommand/RMMOnboardingRecover/BDRTechnicianCertificationSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales RepresentativeService Delivery Manager
Recover
Recover
Explains the features and functions of the hybrid backup and disaster recovery solution.
FREE
01:15:53
vCIORecover/BDRTechnicianCertificationeLearning - Self PacedService Delivery Manager
Help Desk Success
Help Desk Success
Explains the value and function of the Help Desk and improves onboarding.
FREE
01:15:28
vCIOHelp DeskCommand/RMMTechnicianCertificationBusiness OwnerService Delivery Manager
Command for Networks
Command for Networks
Describes how to integrate an Auvik account for improved network monitoring.
FREE
00:05:00
TechnicianBusiness OwnereLearning - Self PacedService Delivery Manager
Webroot Endpoint Protection
Webroot Endpoint Protection
Defines the Webroot integrated endpoint protection solution for securing devices
FREE
00:22:41
TechnicianFortify/SecurityeLearning - Self PacedService Delivery Manager
Getting Started with Command
Getting Started with Command
Learn to successfully launch an initial Command offering.
FREE
00:40:15
Command/RMMOnboardingTechnicianeLearning - Self PacedService Delivery Manager
Setup and Maintenance
Setup and Maintenance
Explains how to properly configure and maintain sites.
FREE
00:19:32
vCIOCommand/RMMTechnicianeLearning - Self PacedService Delivery Manager
Advanced Features
Advanced Features
Covers best practices for using Command's additional options.
FREE
01:32:17
vCIOCommand/RMMTechnicianeLearning - Self PacedService Delivery Manager
Device Management
Device Management
Describes the Command for Desktop and Command for Server Solutions used to efficiently and effectively manage resources.
FREE
00:15:45
vCIOCommand/RMMTechnicianeLearning - Self PacedService Delivery Manager
Command Specialist Exam
Command Specialist Exam
FREE
vCIOCommand/RMMTechnicianCertificationeLearning - Self PacedService Delivery Manager
Command Specialist Certificate
Command Specialist Certificate
FREE
vCIOCommand/RMMTechnicianCertificationBusiness OwnereLearning - Self PacedService Delivery Manager
Fortify for Protection
Fortify for Protection
Examines the importance of an effective security strategy and describes the Security offerings.
FREE
00:19:00
vCIOTechnicianSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales RepresentativeService Delivery Manager
Fortify Overview: Endpoints & Networks
Fortify Overview: Endpoints & Networks
Defines solutions to meet the needs of advanced security-focused clients.
FREE
00:06:27
TechnicianBusiness OwnerFortify/SecurityeLearning - Self PacedService Delivery Manager
Fortify for Endpoint Security
Fortify for Endpoint Security
Builds on foundational security tools to mitigate sophisticated cyber-attacks.
FREE
00:28:03
vCIOBusiness OwnerFortify/SecurityeLearning - Self PacedService Delivery Manager
Fortify for Network Security
Fortify for Network Security
Provides the framework to help your clients demonstrate regulatory compliance.
FREE
00:19:05
vCIOTechnicianBusiness OwnerFortify/SecurityeLearning - Self PacedService Delivery Manager
Webroot Endpoint Protection Sales Training
Webroot Endpoint Protection Sales Training
FREE
SalesSales ManagerBusiness OwnereLearning - Self PacedSales Representative
Webroot SecureAnywhere DNS Protection Technical Training
Webroot SecureAnywhere DNS Protection Technical Training
Explains how SecureAnywhere® DNS Protection works and how to configure it.
FREE
vCIOTechnicianFortify/SecurityeLearning - Self PacedService Delivery Manager
Webroot SecureAnywhere DNS Protection Sales Training
Webroot SecureAnywhere DNS Protection Sales Training
Highlights the benefits and selling resources for SecureAnywhere® DNS Protection.
FREE
vCIOSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales Representative
Webroot® Security Awareness Sales Training
Webroot® Security Awareness Sales Training
Covers Webroot Security Awareness Training and explains how it helps protect businesses.
FREE
vCIOSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales Representative
Webroot® Security Awareness Technical Training
Webroot® Security Awareness Technical Training
Explains the value of Webroot Security Awareness Technical Training
FREE
vCIOTechnicianeLearning - Self PacedService Delivery Manager
Certified IT Expert
Certified IT Expert
FREE
vCIOHelp DeskCommand/RMMRecover/BDRTechnicianCertificationeLearning - Self PacedService Delivery Manager
Selling Managed IT Services
Selling Managed IT Services
Understand small- to medium-sized businesses and their reliance on technology.
FREE
02:23:51
SalesCertificationSales ManagerBusiness OwnereLearning - Self PacedSales Representative
Building an MSP Sales Team
Building an MSP Sales Team
Learn to use metrics and effective hires to build a high-performing sales team.
FREE
02:18:25
CertificationSales ManagerBusiness OwnereLearning - Self Paced
Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)
Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)
Use this guide to get started.
FREE
01:08:53
OnboardingeLearning - Self Paced
Path to Success Phase 3: Go-to-Market
Path to Success Phase 3: Go-to-Market
Offers proven go-to-market resources to achieve marketplace success.
FREE
00:37:03
OnboardingeLearning - Self Paced
Path to Success Phase 2: Partnering with ConnectWise
Path to Success Phase 2: Partnering with ConnectWise
Provides guidance to advance your ConnectWise partnership.
FREE
00:26:05
OnboardingeLearning - Self Paced