Welcome!

The courses here will help you to fully leverage ConnectWise products and services in your Managed Services business.  From the content below you will learn best practices for implementation and client onboarding, apply strategies to effectively monitor resources, and develop a managed services sales process to help grow your business.  

Please send any questions or feedback to education@ConnectWise.com

 

 

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All Courses

Introduction to the ConnectWise Asio™ Platform
Introduction to the ConnectWise Asio™ Platform
Asio™ is the industry’s most modern unified management platform, providing infinite scalability, intelligent automation, value-added reporting and insights, and a common user interface.
FREE
Getting Started: Live
Getting Started: Live
Live training conducted by the onboarding team for new partners.
FREE
01:00:00
ConnectWise Risk Assessment - Standard
ConnectWise Risk Assessment - Standard
FREE
Fortify/SecurityBusiness OwnerTechnicianSales RepresentativeeLearning - Self PacedSales ManagerOnboardingPartnerTechnicalSalesSecurity
Building your TSP's Cybersecurity Practice
Building your TSP's Cybersecurity Practice
To kick off the crucial conversation around Cybersecurity, Jay Ryerse and Joy Beland bring their renowned MSP Cybersecurity GTM Roadmap to our ConnectWise IT Nation Share community.
FREE
Fortify/SecurityBusiness OwnereLearning - Self PacedPartnerSecurity
The Team Dashboard
The Team Dashboard
Explains how Admins can request access to the Team Dashboard
New Partners
New Partners
This course series will guide you through your evaluation and onboarding with Continuum.
3 Courses
CommandHelp DeskFortify/SecurityRecover/BDRBusiness OwnerTechnicianSales RepresentativeeLearning - Self PacedCertificationSales ManagerOnboardingPartnerTechnicalSalesSecurityAssist
The Platform (Legacy Continuum)
The Platform (Legacy Continuum)
Understand the platform and available products and services.
FREE
00:57:15
Help DeskFortify/SecurityRecover/BDRBusiness OwnervCIOService Delivery ManagerTechnicianOn-SiteInternalPartner SuccessSecurity
Command
Command
6 Courses
CommandHelp DeskFortify/SecurityRecover/BDRBusiness OwnervCIOService Delivery ManagerTechnicianSales RepresentativeeLearning - Self PacedCertificationSales ManagerOnboardingPartnerTechnicalSalesSecurityAssist
Fortify
Fortify
9 Courses
CommandHelp DeskFortify/SecurityRecover/BDRBusiness OwnervCIOService Delivery ManagerTechnicianSales RepresentativeeLearning - Self PacedCertificationSales ManagerOnboardingPartnerTechnicalSalesSecurityAssist
Recover
Recover
Explains the features and functions of the hybrid backup and disaster recovery solution.
FREE
01:15:53
Recover/BDRvCIOService Delivery ManagerTechnicianeLearning - Self PacedCertification
Help Desk Success
Help Desk Success
Explains the value and function of the Help Desk and improves onboarding.
FREE
01:15:28
CommandHelp DeskBusiness OwnervCIOService Delivery ManagerTechnicianCertification
Command for Networks
Command for Networks
Describes how to integrate an Auvik account for improved network monitoring.
FREE
00:05:00
Business OwnerService Delivery ManagerTechnicianeLearning - Self Paced
Webroot Endpoint Protection
Webroot Endpoint Protection
Defines the Webroot integrated endpoint protection solution for securing devices
FREE
00:22:41
Fortify/SecurityService Delivery ManagerTechnicianeLearning - Self Paced
Getting Started with Command
Getting Started with Command
Learn to successfully launch an initial Command offering.
FREE
00:40:15
CommandService Delivery ManagerTechnicianeLearning - Self PacedOnboarding
Setup and Maintenance
Setup and Maintenance
Explains how to properly configure and maintain sites.
FREE
00:19:32
CommandvCIOService Delivery ManagerTechnicianeLearning - Self Paced
Advanced Features
Advanced Features
Covers best practices for using Command's additional options.
FREE
01:32:17
CommandvCIOService Delivery ManagerTechnicianeLearning - Self Paced
Device Management
Device Management
Describes the Command for Desktop and Command for Server Solutions used to efficiently and effectively manage resources.
FREE
00:15:45
CommandvCIOService Delivery ManagerTechnicianeLearning - Self Paced
Command Specialist Exam
Command Specialist Exam
FREE
CommandvCIOService Delivery ManagerTechnicianeLearning - Self PacedCertification
Command Specialist Certificate
Command Specialist Certificate
FREE
CommandBusiness OwnervCIOService Delivery ManagerTechnicianeLearning - Self PacedCertification
ConnectWise Endpoint Policy Management
ConnectWise Endpoint Policy Management
Examines the importance of an effective security strategy and describes the Security offerings.
FREE
00:19:00
Fortify/SecurityBusiness OwnervCIOService Delivery ManagerTechnicianSales RepresentativeeLearning - Self PacedSales Manager
ConnectWise MDR Overview: Endpoints & Networks
ConnectWise MDR Overview: Endpoints & Networks
Defines solutions to meet the needs of advanced security-focused clients.
FREE
00:06:27
Fortify/SecurityBusiness OwnerService Delivery ManagerTechnicianeLearning - Self Paced
ConnectWise MDR for Security
ConnectWise MDR for Security
Builds on foundational security tools to mitigate sophisticated cyber-attacks.
FREE
00:28:03
Fortify/SecurityBusiness OwnervCIOService Delivery ManagereLearning - Self Paced
Cybersecurity Management for Network Security
Cybersecurity Management for Network Security
Provides the framework to help your clients demonstrate regulatory compliance.
FREE
00:19:05
Fortify/SecurityBusiness OwnervCIOService Delivery ManagerTechnicianeLearning - Self Paced
Webroot Endpoint Protection Sales Training
Webroot Endpoint Protection Sales Training
FREE
Business OwnerSales RepresentativeeLearning - Self PacedSales ManagerSales
Webroot SecureAnywhere DNS Protection Technical Training
Webroot SecureAnywhere DNS Protection Technical Training
Explains how SecureAnywhere® DNS Protection works and how to configure it.
FREE
Fortify/SecurityvCIOService Delivery ManagerTechnicianeLearning - Self Paced
Webroot SecureAnywhere DNS Protection Sales Training
Webroot SecureAnywhere DNS Protection Sales Training
Highlights the benefits and selling resources for SecureAnywhere® DNS Protection.
FREE
Fortify/SecurityBusiness OwnervCIOSales RepresentativeeLearning - Self PacedSales Manager
Webroot® Security Awareness Sales Training
Webroot® Security Awareness Sales Training
Covers Webroot Security Awareness Training and explains how it helps protect businesses.
FREE
Fortify/SecurityBusiness OwnervCIOSales RepresentativeeLearning - Self PacedSales Manager
Webroot® Security Awareness Technical Training
Webroot® Security Awareness Technical Training
Explains the value of Webroot Security Awareness Technical Training
FREE
vCIOService Delivery ManagerTechnicianeLearning - Self Paced
Certified IT Expert
Certified IT Expert
FREE
CommandHelp DeskRecover/BDRvCIOService Delivery ManagerTechnicianeLearning - Self PacedCertification
Selling Managed IT Services
Selling Managed IT Services
Understand small- to medium-sized businesses and their reliance on technology.
FREE
02:23:51
Business OwnerSales RepresentativeeLearning - Self PacedCertificationSales ManagerSales
Building an MSP Sales Team
Building an MSP Sales Team
Learn to use metrics and effective hires to build a high-performing sales team.
FREE
02:18:25
Business OwnereLearning - Self PacedCertificationSales Manager
Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)
Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)
Use this guide to get started.
FREE
01:08:53
eLearning - Self PacedOnboarding
Path to Success Phase 3: Go-to-Market
Path to Success Phase 3: Go-to-Market
Offers proven go-to-market resources to achieve marketplace success.
FREE
00:37:03
eLearning - Self PacedOnboarding
Path to Success Phase 2: Partnering with ConnectWise
Path to Success Phase 2: Partnering with ConnectWise
Provides guidance to advance your ConnectWise partnership.
FREE
00:26:05
eLearning - Self PacedOnboarding