Welcome!

The courses here will help you to fully leverage ConnectWise products and services in your Managed Services business.  From the content below you will learn best practices for implementation and client onboarding, apply strategies to effectively monitor resources, and develop a managed services sales process to help grow your business.  

Please send any questions or feedback to education@ConnectWise.com

 

 

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All Courses

Introduction to the ConnectWise Asio™ Platform
Introduction to the ConnectWise Asio™ Platform
Asio™ is the industry’s most modern unified management platform, providing infinite scalability, intelligent automation, value-added reporting and insights, and a common user interface.
FREE
RMM
ConnectWise RMM
ConnectWise RMM
Welcome to ConnectWise RMM. This onboarding experience will set you on a path to using the most scalable, innovative RMM on the market.
5 Courses
RMM
Getting Started with ConnectWise Assist
Getting Started with ConnectWise Assist
This course explains the value and function of Assist (formerly Help Desk) and details the activation process.
FREE
01:20:00
Help Desk/Assist Assist
Getting Started: Live
Getting Started: Live
Live training conducted by the onboarding team for new partners.
FREE
01:00:00
ConnectWise Risk Assessment - Standard
ConnectWise Risk Assessment - Standard
FREE
Cybersecurity Business Owner Technician Sales Representative eLearning - Self Paced Sales Manager Onboarding Partner Technical Sales Security
Building your TSP's Cybersecurity Practice
Building your TSP's Cybersecurity Practice
To kick off the crucial conversation around Cybersecurity, Jay Ryerse and Joy Beland bring their renowned MSP Cybersecurity GTM Roadmap to our ConnectWise IT Nation Share community.
FREE
Cybersecurity Business Owner eLearning - Self Paced Partner Security
RMM Policies and Packaging
RMM Policies and Packaging
ConnectWise RMM Policies and Packaging
FREE
00:20:00
RMM
RMM Patching
RMM Patching
ConnectWise RMM Patching
FREE
00:20:00
RMM
RMM Devices
RMM Devices
ConnectWise RMM Devices
FREE
00:20:00
RMM
RMM Monitors
RMM Monitors
ConnectWise RMM Monitors
FREE
00:20:00
RMM
New Partners
New Partners
This course series will guide you through your evaluation and onboarding with Continuum.
3 Courses
Command Help Desk/Assist Cybersecurity Recover/BDR Business Owner Technician Sales Representative eLearning - Self Paced Certification Sales Manager Onboarding Partner Technical Sales Security Assist
The Team Dashboard
The Team Dashboard
Explains how Admins can request access to the Team Dashboard
Command
Command
6 Courses
Command Help Desk/Assist Cybersecurity Recover/BDR Business Owner vCIO Service Delivery Manager Technician Sales Representative eLearning - Self Paced Certification Sales Manager Onboarding Partner Technical Sales Security Assist
The Platform (Legacy Continuum)
The Platform (Legacy Continuum)
Understand the platform and available products and services.
FREE
00:57:15
Help Desk/Assist Cybersecurity Recover/BDR Business Owner vCIO Service Delivery Manager Technician On-Site Internal Partner Success Security
Fortify
Fortify
9 Courses
Command Help Desk/Assist Cybersecurity Recover/BDR Business Owner vCIO Service Delivery Manager Technician Sales Representative eLearning - Self Paced Certification Sales Manager Onboarding Partner Technical Sales Security Assist
Recover
Recover
Explains the features and functions of the hybrid backup and disaster recovery solution.
FREE
01:15:53
Recover/BDR vCIO Service Delivery Manager Technician eLearning - Self Paced Certification
Help Desk Success
Help Desk Success
Explains the value and function of the Help Desk and improves onboarding.
FREE
01:15:28
Command Help Desk/Assist Business Owner vCIO Service Delivery Manager Technician Certification
Command for Networks
Command for Networks
Describes how to integrate an Auvik account for improved network monitoring.
FREE
00:05:00
Business Owner Service Delivery Manager Technician eLearning - Self Paced
Webroot Endpoint Protection
Webroot Endpoint Protection
Defines the Webroot integrated endpoint protection solution for securing devices
FREE
00:22:41
Cybersecurity Service Delivery Manager Technician eLearning - Self Paced
Getting Started with Command
Getting Started with Command
Learn to successfully launch an initial Command offering.
FREE
00:40:15
Command Service Delivery Manager Technician eLearning - Self Paced Onboarding
Setup and Maintenance
Setup and Maintenance
Explains how to properly configure and maintain sites.
FREE
00:19:32
Command vCIO Service Delivery Manager Technician eLearning - Self Paced
Advanced Features
Advanced Features
Covers best practices for using Command's additional options.
FREE
01:32:17
Command vCIO Service Delivery Manager Technician eLearning - Self Paced
Device Management
Device Management
Describes the Command for Desktop and Command for Server Solutions used to efficiently and effectively manage resources.
FREE
00:15:45
Command vCIO Service Delivery Manager Technician eLearning - Self Paced
Command Specialist Exam
Command Specialist Exam
FREE
Command vCIO Service Delivery Manager Technician eLearning - Self Paced Certification
Command Specialist Certificate
Command Specialist Certificate
FREE
Command Business Owner vCIO Service Delivery Manager Technician eLearning - Self Paced Certification
ConnectWise Endpoint Policy Management
ConnectWise Endpoint Policy Management
Examines the importance of an effective security strategy and describes the Security offerings.
FREE
00:19:00
Cybersecurity Business Owner vCIO Service Delivery Manager Technician Sales Representative eLearning - Self Paced Sales Manager
ConnectWise MDR Overview: Endpoints & Networks
ConnectWise MDR Overview: Endpoints & Networks
Defines solutions to meet the needs of advanced security-focused clients.
FREE
00:06:27
Cybersecurity Business Owner Service Delivery Manager Technician eLearning - Self Paced
ConnectWise MDR for Security
ConnectWise MDR for Security
Builds on foundational security tools to mitigate sophisticated cyber-attacks.
FREE
00:28:03
Cybersecurity Business Owner vCIO Service Delivery Manager eLearning - Self Paced
Cybersecurity Management for Network Security
Cybersecurity Management for Network Security
Provides the framework to help your clients demonstrate regulatory compliance.
FREE
00:19:05
Cybersecurity Business Owner vCIO Service Delivery Manager Technician eLearning - Self Paced
Webroot Endpoint Protection Sales Training
Webroot Endpoint Protection Sales Training
FREE
Business Owner Sales Representative eLearning - Self Paced Sales Manager Sales
Webroot SecureAnywhere DNS Protection Technical Training
Webroot SecureAnywhere DNS Protection Technical Training
Explains how SecureAnywhere® DNS Protection works and how to configure it.
FREE
Cybersecurity vCIO Service Delivery Manager Technician eLearning - Self Paced
Webroot SecureAnywhere DNS Protection Sales Training
Webroot SecureAnywhere DNS Protection Sales Training
Highlights the benefits and selling resources for SecureAnywhere® DNS Protection.
FREE
Cybersecurity Business Owner vCIO Sales Representative eLearning - Self Paced Sales Manager
Webroot® Security Awareness Sales Training
Webroot® Security Awareness Sales Training
Covers Webroot Security Awareness Training and explains how it helps protect businesses.
FREE
Cybersecurity Business Owner vCIO Sales Representative eLearning - Self Paced Sales Manager
Webroot® Security Awareness Technical Training
Webroot® Security Awareness Technical Training
Explains the value of Webroot Security Awareness Technical Training
FREE
vCIO Service Delivery Manager Technician eLearning - Self Paced
Certified IT Expert
Certified IT Expert
FREE
Command Help Desk/Assist Recover/BDR vCIO Service Delivery Manager Technician eLearning - Self Paced Certification
Selling Managed IT Services
Selling Managed IT Services
Understand small- to medium-sized businesses and their reliance on technology.
FREE
02:23:51
Business Owner Sales Representative eLearning - Self Paced Certification Sales Manager Sales
Building an MSP Sales Team
Building an MSP Sales Team
Learn to use metrics and effective hires to build a high-performing sales team.
FREE
02:18:25
Business Owner eLearning - Self Paced Certification Sales Manager
Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)
Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)
Use this guide to get started.
FREE
01:08:53
eLearning - Self Paced Onboarding
Path to Success Phase 3: Go-to-Market
Path to Success Phase 3: Go-to-Market
Offers proven go-to-market resources to achieve marketplace success.
FREE
00:37:03
eLearning - Self Paced Onboarding
Path to Success Phase 2: Partnering with ConnectWise
Path to Success Phase 2: Partnering with ConnectWise
Provides guidance to advance your ConnectWise partnership.
FREE
00:26:05
eLearning - Self Paced Onboarding