Welcome!

The courses here will help you to fully leverage ConnectWise products and services in your Managed Services business. From the content below you will learn best practices for implementation and client onboarding, apply strategies to effectively monitor resources, and develop a managed services sales process to help grow your business.

Please send any questions or feedback to education@ConnectWise.com

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All Courses

Introduction to the ConnectWise Asio™ Platform

Introduction to the ConnectWise Asio™ Platform

Asio™ is the industry’s most modern unified management platform, providing infinite scalability, intelligent automation, value-added reporting and insights, and a common user interface.

Getting Started: Live

Getting Started: Live

Live training conducted by the onboarding team for new partners.

ConnectWise Risk Assessment - Standard

ConnectWise Risk Assessment - Standard

Fortify/SecurityBusiness OwnerTechnicianSales RepresentativeeLearning - Self PacedSales ManagerOnboardingPartnerTechnicalSalesSecurity

Building your TSP's Cybersecurity Practice

Building your TSP's Cybersecurity Practice

To kick off the crucial conversation around Cybersecurity, Jay Ryerse and Joy Beland bring their renowned MSP Cybersecurity GTM Roadmap to our ConnectWise IT Nation Share community.

Fortify/SecurityBusiness OwnereLearning - Self PacedPartnerSecurity

The Team Dashboard

The Team Dashboard

Explains how Admins can request access to the Team Dashboard

New Partners

This course series will guide you through your evaluation and onboarding with Continuum.

CommandHelp DeskFortify/SecurityRecover/BDRBusiness OwnerTechnicianSales RepresentativeeLearning - Self PacedCertificationSales ManagerOnboardingPartnerTechnicalSalesSecurityAssist

The Platform (Legacy Continuum)

The Platform (Legacy Continuum)

Understand the platform and available products and services.

Help DeskFortify/SecurityRecover/BDRBusiness OwnervCIOService Delivery ManagerTechnicianOn-SiteInternalPartner SuccessSecurity

Command

CommandHelp DeskFortify/SecurityRecover/BDRBusiness OwnervCIOService Delivery ManagerTechnicianSales RepresentativeeLearning - Self PacedCertificationSales ManagerOnboardingPartnerTechnicalSalesSecurityAssist

Fortify

CommandHelp DeskFortify/SecurityRecover/BDRBusiness OwnervCIOService Delivery ManagerTechnicianSales RepresentativeeLearning - Self PacedCertificationSales ManagerOnboardingPartnerTechnicalSalesSecurityAssist

Recover

Explains the features and functions of the hybrid backup and disaster recovery solution.

Recover/BDRvCIOService Delivery ManagerTechnicianeLearning - Self PacedCertification

Help Desk Success

Help Desk Success

Explains the value and function of the Help Desk and improves onboarding.

CommandHelp DeskBusiness OwnervCIOService Delivery ManagerTechnicianCertification

Command for Networks

Command for Networks

Describes how to integrate an Auvik account for improved network monitoring.

Business OwnerService Delivery ManagerTechnicianeLearning - Self Paced

Webroot Endpoint Protection

Webroot Endpoint Protection

Defines the Webroot integrated endpoint protection solution for securing devices

Fortify/SecurityService Delivery ManagerTechnicianeLearning - Self Paced

Getting Started with Command

Getting Started with Command

Learn to successfully launch an initial Command offering.

CommandService Delivery ManagerTechnicianeLearning - Self PacedOnboarding

Setup and Maintenance

Setup and Maintenance

Explains how to properly configure and maintain sites.

CommandvCIOService Delivery ManagerTechnicianeLearning - Self Paced

Advanced Features

Advanced Features

Covers best practices for using Command's additional options.

CommandvCIOService Delivery ManagerTechnicianeLearning - Self Paced

Device Management

Device Management

Describes the Command for Desktop and Command for Server Solutions used to efficiently and effectively manage resources.

CommandvCIOService Delivery ManagerTechnicianeLearning - Self Paced

Command Specialist Exam

Command Specialist Exam

CommandvCIOService Delivery ManagerTechnicianeLearning - Self PacedCertification

Command Specialist Certificate

Command Specialist Certificate

CommandBusiness OwnervCIOService Delivery ManagerTechnicianeLearning - Self PacedCertification

ConnectWise Endpoint Policy Management

ConnectWise Endpoint Policy Management

Examines the importance of an effective security strategy and describes the Security offerings.

Fortify/SecurityBusiness OwnervCIOService Delivery ManagerTechnicianSales RepresentativeeLearning - Self PacedSales Manager

ConnectWise MDR Overview: Endpoints & Networks

ConnectWise MDR Overview: Endpoints & Networks

Defines solutions to meet the needs of advanced security-focused clients.

Fortify/SecurityBusiness OwnerService Delivery ManagerTechnicianeLearning - Self Paced

ConnectWise MDR for Security

ConnectWise MDR for Security

Builds on foundational security tools to mitigate sophisticated cyber-attacks.

Fortify/SecurityBusiness OwnervCIOService Delivery ManagereLearning - Self Paced

Cybersecurity Management for Network Security

Cybersecurity Management for Network Security

Provides the framework to help your clients demonstrate regulatory compliance.

Fortify/SecurityBusiness OwnervCIOService Delivery ManagerTechnicianeLearning - Self Paced

Webroot Endpoint Protection Sales Training

Webroot Endpoint Protection Sales Training

Business OwnerSales RepresentativeeLearning - Self PacedSales ManagerSales

Webroot SecureAnywhere DNS Protection Technical Training

Webroot SecureAnywhere DNS Protection Technical Training

Explains how SecureAnywhere® DNS Protection works and how to configure it.

Fortify/SecurityvCIOService Delivery ManagerTechnicianeLearning - Self Paced

Webroot SecureAnywhere DNS Protection Sales Training

Webroot SecureAnywhere DNS Protection Sales Training

Highlights the benefits and selling resources for SecureAnywhere® DNS Protection.

Fortify/SecurityBusiness OwnervCIOSales RepresentativeeLearning - Self PacedSales Manager

Webroot® Security Awareness Sales Training

Webroot® Security Awareness Sales Training

Covers Webroot Security Awareness Training and explains how it helps protect businesses.

Fortify/SecurityBusiness OwnervCIOSales RepresentativeeLearning - Self PacedSales Manager

Webroot® Security Awareness Technical Training

Webroot® Security Awareness Technical Training

Explains the value of Webroot Security Awareness Technical Training

vCIOService Delivery ManagerTechnicianeLearning - Self Paced

Certified IT Expert

Certified IT Expert

CommandHelp DeskRecover/BDRvCIOService Delivery ManagerTechnicianeLearning - Self PacedCertification

Selling Managed IT Services

Selling Managed IT Services

Understand small- to medium-sized businesses and their reliance on technology.

Business OwnerSales RepresentativeeLearning - Self PacedCertificationSales ManagerSales

Building an MSP Sales Team

Building an MSP Sales Team

Learn to use metrics and effective hires to build a high-performing sales team.

Business OwnereLearning - Self PacedCertificationSales Manager

Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)

Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)

Use this guide to get started.

eLearning - Self PacedOnboarding

Path to Success Phase 3: Go-to-Market

Path to Success Phase 3: Go-to-Market

Offers proven go-to-market resources to achieve marketplace success.

eLearning - Self PacedOnboarding

Path to Success Phase 2: Partnering with ConnectWise

Path to Success Phase 2: Partnering with ConnectWise

Provides guidance to advance your ConnectWise partnership.

eLearning - Self PacedOnboarding