Welcome!

The courses here will help you to fully leverage ConnectWise products and services in your Managed Services business. From the content below you will learn best practices for implementation and client onboarding, apply strategies to effectively monitor resources, and develop a managed services sales process to help grow your business.

Please send any questions or feedback to education@ConnectWise.com

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All Courses

Getting Started: Live

Getting Started: Live

Live training conducted by the onboarding team for new partners.

Fortify for Assessment - Standard

Fortify for Assessment - Standard

SalesPartnerSecurityTechnicalOnboardingTechnicianSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales Representative

Building your TSP's Cybersecurity Practice

Building your TSP's Cybersecurity Practice

To kick off the crucial conversation around Cybersecurity, Jay Ryerse and Joy Beland bring their renowned MSP Cybersecurity GTM Roadmap to our ConnectWise IT Nation Share community.

PartnerSecurityBusiness OwnerFortify/SecurityeLearning - Self Paced

The Team Dashboard

The Team Dashboard

Explains how Admins can request access to the Team Dashboard

New Partners

This course series will guide you through your evaluation and onboarding with Continuum.

SalesAssistCommandPartnerSecurityHelp DeskTechnicalOnboardingRecover/BDRTechnicianCertificationSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales Representative

The Platform (Legacy Continuum)

The Platform (Legacy Continuum)

Understand the platform and available products and services.

vCIOOn-SiteInternalSecurityHelp DeskRecover/BDRTechnicianBusiness OwnerFortify/SecurityPartner SuccessService Delivery Manager

Command

vCIOSalesAssistCommandPartnerSecurityHelp DeskTechnicalOnboardingRecover/BDRTechnicianCertificationSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales RepresentativeService Delivery Manager

Fortify

vCIOSalesAssistCommandPartnerSecurityHelp DeskTechnicalOnboardingRecover/BDRTechnicianCertificationSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales RepresentativeService Delivery Manager

Recover

Explains the features and functions of the hybrid backup and disaster recovery solution.

vCIORecover/BDRTechnicianCertificationeLearning - Self PacedService Delivery Manager

Help Desk Success

Help Desk Success

Explains the value and function of the Help Desk and improves onboarding.

vCIOCommandHelp DeskTechnicianCertificationBusiness OwnerService Delivery Manager

Command for Networks

Command for Networks

Describes how to integrate an Auvik account for improved network monitoring.

TechnicianBusiness OwnereLearning - Self PacedService Delivery Manager

Webroot Endpoint Protection

Webroot Endpoint Protection

Defines the Webroot integrated endpoint protection solution for securing devices

TechnicianFortify/SecurityeLearning - Self PacedService Delivery Manager

Getting Started with Command

Getting Started with Command

Learn to successfully launch an initial Command offering.

CommandOnboardingTechnicianeLearning - Self PacedService Delivery Manager

Setup and Maintenance

Setup and Maintenance

Explains how to properly configure and maintain sites.

vCIOCommandTechnicianeLearning - Self PacedService Delivery Manager

Advanced Features

Advanced Features

Covers best practices for using Command's additional options.

vCIOCommandTechnicianeLearning - Self PacedService Delivery Manager

Device Management

Device Management

Describes the Command for Desktop and Command for Server Solutions used to efficiently and effectively manage resources.

vCIOCommandTechnicianeLearning - Self PacedService Delivery Manager

Command Specialist Exam

Command Specialist Exam

vCIOCommandTechnicianCertificationeLearning - Self PacedService Delivery Manager

Command Specialist Certificate

Command Specialist Certificate

vCIOCommandTechnicianCertificationBusiness OwnereLearning - Self PacedService Delivery Manager

Fortify for Protection

Fortify for Protection

Examines the importance of an effective security strategy and describes the Security offerings.

vCIOTechnicianSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales RepresentativeService Delivery Manager

Fortify Overview: Endpoints & Networks

Fortify Overview: Endpoints & Networks

Defines solutions to meet the needs of advanced security-focused clients.

TechnicianBusiness OwnerFortify/SecurityeLearning - Self PacedService Delivery Manager

Fortify for Endpoint Security

Fortify for Endpoint Security

Builds on foundational security tools to mitigate sophisticated cyber-attacks.

vCIOBusiness OwnerFortify/SecurityeLearning - Self PacedService Delivery Manager

Fortify for Network Security

Fortify for Network Security

Provides the framework to help your clients demonstrate regulatory compliance.

vCIOTechnicianBusiness OwnerFortify/SecurityeLearning - Self PacedService Delivery Manager

Webroot Endpoint Protection Sales Training

Webroot Endpoint Protection Sales Training

SalesSales ManagerBusiness OwnereLearning - Self PacedSales Representative

Webroot SecureAnywhere DNS Protection Technical Training

Webroot SecureAnywhere DNS Protection Technical Training

Explains how SecureAnywhere® DNS Protection works and how to configure it.

vCIOTechnicianFortify/SecurityeLearning - Self PacedService Delivery Manager

Webroot SecureAnywhere DNS Protection Sales Training

Webroot SecureAnywhere DNS Protection Sales Training

Highlights the benefits and selling resources for SecureAnywhere® DNS Protection.

vCIOSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales Representative

Webroot® Security Awareness Sales Training

Webroot® Security Awareness Sales Training

Covers Webroot Security Awareness Training and explains how it helps protect businesses.

vCIOSales ManagerBusiness OwnerFortify/SecurityeLearning - Self PacedSales Representative

Webroot® Security Awareness Technical Training

Webroot® Security Awareness Technical Training

Explains the value of Webroot Security Awareness Technical Training

vCIOTechnicianeLearning - Self PacedService Delivery Manager

Certified IT Expert

Certified IT Expert

vCIOCommandHelp DeskRecover/BDRTechnicianCertificationeLearning - Self PacedService Delivery Manager

Selling Managed IT Services

Selling Managed IT Services

Understand small- to medium-sized businesses and their reliance on technology.

SalesCertificationSales ManagerBusiness OwnereLearning - Self PacedSales Representative

Building an MSP Sales Team

Building an MSP Sales Team

Learn to use metrics and effective hires to build a high-performing sales team.

CertificationSales ManagerBusiness OwnereLearning - Self Paced

Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)

Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)

Use this guide to get started.

OnboardingeLearning - Self Paced

Path to Success Phase 3: Go-to-Market

Path to Success Phase 3: Go-to-Market

Offers proven go-to-market resources to achieve marketplace success.

OnboardingeLearning - Self Paced

Path to Success Phase 2: Partnering with ConnectWise

Path to Success Phase 2: Partnering with ConnectWise

Provides guidance to advance your ConnectWise partnership.

OnboardingeLearning - Self Paced