Welcome!

The courses here will help you to fully leverage ConnectWise products and services in your Managed Services business. From the content below you will learn best practices for implementation and client onboarding, apply strategies to effectively monitor resources, and develop a managed services sales process to help grow your business.

Please send any questions or feedback to education@ConnectWise.com

What's new?

All Courses

Introduction to the ConnectWise Asio™ Platform

Introduction to the ConnectWise Asio™ Platform

Asio™ is the industry’s most modern unified management platform, providing infinite scalability, intelligent automation, value-added reporting and insights, and a common user interface.

ConnectWise RMM

ConnectWise RMM

Welcome to ConnectWise RMM. This onboarding experience will set you on a path to using the most scalable, innovative RMM on the market.

Getting Started with ConnectWise Assist

Getting Started with ConnectWise Assist

This course explains the value and function of Assist (formerly Help Desk) and details the activation process.

Help Desk/Assist Assist

Getting Started: Live

Getting Started: Live

Live training conducted by the onboarding team for new partners.

ConnectWise Risk Assessment - Standard

ConnectWise Risk Assessment - Standard

Cybersecurity Business Owner Technician Sales Representative eLearning - Self Paced Sales Manager Onboarding Partner Technical Sales Security

Building your TSP's Cybersecurity Practice

Building your TSP's Cybersecurity Practice

To kick off the crucial conversation around Cybersecurity, Jay Ryerse and Joy Beland bring their renowned MSP Cybersecurity GTM Roadmap to our ConnectWise IT Nation Share community.

Cybersecurity Business Owner eLearning - Self Paced Partner Security

RMM Policies and Packaging

RMM Policies and Packaging

ConnectWise RMM Policies and Packaging

RMM Patching

ConnectWise RMM Patching

RMM Devices

ConnectWise RMM Devices

RMM Monitors

ConnectWise RMM Monitors

New Partners

This course series will guide you through your evaluation and onboarding with Continuum.

Command Help Desk/Assist Cybersecurity Recover/BDR Business Owner Technician Sales Representative eLearning - Self Paced Certification Sales Manager Onboarding Partner Technical Sales Security Assist

The Team Dashboard

The Team Dashboard

Explains how Admins can request access to the Team Dashboard

Command

Command Help Desk/Assist Cybersecurity Recover/BDR Business Owner vCIO Service Delivery Manager Technician Sales Representative eLearning - Self Paced Certification Sales Manager Onboarding Partner Technical Sales Security Assist

The Platform (Legacy Continuum)

The Platform (Legacy Continuum)

Understand the platform and available products and services.

Help Desk/Assist Cybersecurity Recover/BDR Business Owner vCIO Service Delivery Manager Technician On-Site Internal Partner Success Security

Fortify

Command Help Desk/Assist Cybersecurity Recover/BDR Business Owner vCIO Service Delivery Manager Technician Sales Representative eLearning - Self Paced Certification Sales Manager Onboarding Partner Technical Sales Security Assist

Recover

Explains the features and functions of the hybrid backup and disaster recovery solution.

Recover/BDR vCIO Service Delivery Manager Technician eLearning - Self Paced Certification

Help Desk Success

Help Desk Success

Explains the value and function of the Help Desk and improves onboarding.

Command Help Desk/Assist Business Owner vCIO Service Delivery Manager Technician Certification

Command for Networks

Command for Networks

Describes how to integrate an Auvik account for improved network monitoring.

Business Owner Service Delivery Manager Technician eLearning - Self Paced

Webroot Endpoint Protection

Webroot Endpoint Protection

Defines the Webroot integrated endpoint protection solution for securing devices

Cybersecurity Service Delivery Manager Technician eLearning - Self Paced

Getting Started with Command

Getting Started with Command

Learn to successfully launch an initial Command offering.

Command Service Delivery Manager Technician eLearning - Self Paced Onboarding

Setup and Maintenance

Setup and Maintenance

Explains how to properly configure and maintain sites.

Command vCIO Service Delivery Manager Technician eLearning - Self Paced

Advanced Features

Advanced Features

Covers best practices for using Command's additional options.

Command vCIO Service Delivery Manager Technician eLearning - Self Paced

Device Management

Device Management

Describes the Command for Desktop and Command for Server Solutions used to efficiently and effectively manage resources.

Command vCIO Service Delivery Manager Technician eLearning - Self Paced

Command Specialist Exam

Command Specialist Exam

Command vCIO Service Delivery Manager Technician eLearning - Self Paced Certification

Command Specialist Certificate

Command Specialist Certificate

Command Business Owner vCIO Service Delivery Manager Technician eLearning - Self Paced Certification

ConnectWise Endpoint Policy Management

ConnectWise Endpoint Policy Management

Examines the importance of an effective security strategy and describes the Security offerings.

Cybersecurity Business Owner vCIO Service Delivery Manager Technician Sales Representative eLearning - Self Paced Sales Manager

ConnectWise MDR Overview: Endpoints & Networks

ConnectWise MDR Overview: Endpoints & Networks

Defines solutions to meet the needs of advanced security-focused clients.

Cybersecurity Business Owner Service Delivery Manager Technician eLearning - Self Paced

ConnectWise MDR for Security

ConnectWise MDR for Security

Builds on foundational security tools to mitigate sophisticated cyber-attacks.

Cybersecurity Business Owner vCIO Service Delivery Manager eLearning - Self Paced

Cybersecurity Management for Network Security

Cybersecurity Management for Network Security

Provides the framework to help your clients demonstrate regulatory compliance.

Cybersecurity Business Owner vCIO Service Delivery Manager Technician eLearning - Self Paced

Webroot Endpoint Protection Sales Training

Webroot Endpoint Protection Sales Training

Business Owner Sales Representative eLearning - Self Paced Sales Manager Sales

Webroot SecureAnywhere DNS Protection Technical Training

Webroot SecureAnywhere DNS Protection Technical Training

Explains how SecureAnywhere® DNS Protection works and how to configure it.

Cybersecurity vCIO Service Delivery Manager Technician eLearning - Self Paced

Webroot SecureAnywhere DNS Protection Sales Training

Webroot SecureAnywhere DNS Protection Sales Training

Highlights the benefits and selling resources for SecureAnywhere® DNS Protection.

Cybersecurity Business Owner vCIO Sales Representative eLearning - Self Paced Sales Manager

Webroot® Security Awareness Sales Training

Webroot® Security Awareness Sales Training

Covers Webroot Security Awareness Training and explains how it helps protect businesses.

Cybersecurity Business Owner vCIO Sales Representative eLearning - Self Paced Sales Manager

Webroot® Security Awareness Technical Training

Webroot® Security Awareness Technical Training

Explains the value of Webroot Security Awareness Technical Training

vCIO Service Delivery Manager Technician eLearning - Self Paced

Certified IT Expert

Certified IT Expert

Command Help Desk/Assist Recover/BDR vCIO Service Delivery Manager Technician eLearning - Self Paced Certification

Selling Managed IT Services

Selling Managed IT Services

Understand small- to medium-sized businesses and their reliance on technology.

Business Owner Sales Representative eLearning - Self Paced Certification Sales Manager Sales

Building an MSP Sales Team

Building an MSP Sales Team

Learn to use metrics and effective hires to build a high-performing sales team.

Business Owner eLearning - Self Paced Certification Sales Manager

Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)

Path to Success Phase 1: Evaluating ConnectWise (Legacy Continuum)

Use this guide to get started.

eLearning - Self Paced Onboarding

Path to Success Phase 3: Go-to-Market

Path to Success Phase 3: Go-to-Market

Offers proven go-to-market resources to achieve marketplace success.

eLearning - Self Paced Onboarding

Path to Success Phase 2: Partnering with ConnectWise

Path to Success Phase 2: Partnering with ConnectWise

Provides guidance to advance your ConnectWise partnership.

eLearning - Self Paced Onboarding