Advanced Features

Advanced Features

Covers best practices for using Continuum RMM's additional options.

About this course

The RMM Advanced Features course covers best practices and methods for using the additional options available in Continuum’s RMM platform, including scripting, the Communicator tool, advanced patching, device management, monitoring, and preventative maintenance.

Objectives: 

  • Improves understanding of the Continuum RMM advanced feature set.
  • Explains additional setup options, including Linux agent deployment and two-factor authentication.
  • Delves deeper into scripting and patching.
  • Discusses all the available advanced monitoring opportunities.

Each module contains an instructional video followed by questions to check your understanding. Once you complete all modules in the Continuum RMM series, take the RMM Specialist Exam and earn a score of 80% or better to become RMM certified.

 

Curriculum01:32:17

  • Advanced Setup
  • Deploying Linux Agents 00:02:38

    Explains the steps required to deploy Linux agents to sites.

  • Using the RMM Scanner Tool 00:07:52

    Describes use of the RMM Scanning Tool to configure the automatic deployment of agents to a site.

  • Adding Devices 00:05:49

    Covers the application of monitoring policies as well as adding SNMP and ICMP devices to the portal.

  • Two Factor Authentication 00:01:52

    Explains the benefits of two-factor authentication (2FA) and describes the steps to configure 2FA.

  • Configuring vPro 00:04:04

    Describes using vPro to leverage Intel’s Active Management Technology (AMT) to expand remote access.

  • Advanced Intellimon Configurations
  • Intellimon Email Notifications 00:03:02

    Discusses setting up immediate Intellimon email notifications for alerts that result in tickets. 

  • Suspending Alerts 00:05:39

    Defines the process to suspend alerts or entirely stop monitoring a resource.

  • Intellimon Alert Suspension Report 00:01:49

    Covers the Intellimon Alert Suspension report, which details all alert configurations and tracks long-term changes.

  • Advanced Monitoring Configurations
  • Adding VMware and vCenter Monitoring 00:04:36

    Explains adding VMware and vCenter monitoring to monitor virtual environments for hardware, disk space performance, and CPU usage.

  • Hyper-V Monitoring 00:01:39

    Shows how to use the ITSupport portal to effectively monitor and manage Hyper-V host and guest machines.

  • Configuring Network Availability Monitoring 00:03:37

    Discusses configuring Network Availability Monitoring to monitor public connection status to client networks. 

  • Configuring Mail Monitoring 00:03:25

    Describes how to configure email monitoring to monitor the health and performance of the Exchange server.

  • Advanced SNMP Devices 00:04:55

    Covers configuring advanced monitoring for SNMP devices using MIBs and OIDs. 

  • Scripting
  • Introduction to Scripting 00:01:21

    Introduces the Continuum agent’s automation processes through scripts such as adding local users and mapping printers. 

  • Configuring Scripting Groups 00:01:59

    Outlines notification and resource group creation to receive success or failure notifications when jobs run. 

  • Creating a Script 00:03:16

    Describes the steps required to create common scripts from either the homepage or the templates page. 

  • Creating Batches 00:02:56

    Explains how to deploy custom scripts as a batch order to execute multiple scripts at once.

  • Creating Jobs 00:02:57

    Explains the process to create jobs, including defining scripts or batches to execute, applying resources, and determining execution times.

  • Script Monitoring and Reporting 00:01:59

    Discusses monitoring and reporting on deployed jobs and the process for job failures.

  • The Communicator
  • Communicator Overview 00:05:36

    Explains Communicator deployment to synchronize news feeds, send instant messages, and provide on-demand tools.

  • Advanced Patching
  • Patching Overview 00:05:02

    Provides an overview of Continuum’s patch management service and the five deployable patch categories.

  • Manual Patch Deployment 00:03:13

    Highlights how to keep resources up-to-date by occasionally manually deploying patches not included in the custom patch policy. 

  • Patch Exclusions 00:01:23

    Explains how to temporarily or permanently exclude specific resources as needed from patch management and other updates.

  • Off-Hours Desktop Maintenance 00:02:23

    Details how to schedule off-hours maintenance with the NOC to resolve issues with patch deployment and endpoint protection updates.

  • Windows Service Pack Installation 00:02:35

    Covers deploying and managing Windows service pack updates that are excluded from automatic patch deployment. 

  • Endpoint Protection Monitoring
  • Endpoint Protection Updates 00:02:46

    Discusses both managed and identified endpoint protection and explains how Continuum tracks and updates virus definitions. 

  • Endpoint Protection Monitoring and Reporting 00:03:54

    Covers resource monitoring from the portal for endpoint protection products and discusses how data integrates into Continuum’s reporting. 

About this course

The RMM Advanced Features course covers best practices and methods for using the additional options available in Continuum’s RMM platform, including scripting, the Communicator tool, advanced patching, device management, monitoring, and preventative maintenance.

Objectives: 

  • Improves understanding of the Continuum RMM advanced feature set.
  • Explains additional setup options, including Linux agent deployment and two-factor authentication.
  • Delves deeper into scripting and patching.
  • Discusses all the available advanced monitoring opportunities.

Each module contains an instructional video followed by questions to check your understanding. Once you complete all modules in the Continuum RMM series, take the RMM Specialist Exam and earn a score of 80% or better to become RMM certified.

 

Curriculum01:32:17

  • Advanced Setup
  • Deploying Linux Agents 00:02:38

    Explains the steps required to deploy Linux agents to sites.

  • Using the RMM Scanner Tool 00:07:52

    Describes use of the RMM Scanning Tool to configure the automatic deployment of agents to a site.

  • Adding Devices 00:05:49

    Covers the application of monitoring policies as well as adding SNMP and ICMP devices to the portal.

  • Two Factor Authentication 00:01:52

    Explains the benefits of two-factor authentication (2FA) and describes the steps to configure 2FA.

  • Configuring vPro 00:04:04

    Describes using vPro to leverage Intel’s Active Management Technology (AMT) to expand remote access.

  • Advanced Intellimon Configurations
  • Intellimon Email Notifications 00:03:02

    Discusses setting up immediate Intellimon email notifications for alerts that result in tickets. 

  • Suspending Alerts 00:05:39

    Defines the process to suspend alerts or entirely stop monitoring a resource.

  • Intellimon Alert Suspension Report 00:01:49

    Covers the Intellimon Alert Suspension report, which details all alert configurations and tracks long-term changes.

  • Advanced Monitoring Configurations
  • Adding VMware and vCenter Monitoring 00:04:36

    Explains adding VMware and vCenter monitoring to monitor virtual environments for hardware, disk space performance, and CPU usage.

  • Hyper-V Monitoring 00:01:39

    Shows how to use the ITSupport portal to effectively monitor and manage Hyper-V host and guest machines.

  • Configuring Network Availability Monitoring 00:03:37

    Discusses configuring Network Availability Monitoring to monitor public connection status to client networks. 

  • Configuring Mail Monitoring 00:03:25

    Describes how to configure email monitoring to monitor the health and performance of the Exchange server.

  • Advanced SNMP Devices 00:04:55

    Covers configuring advanced monitoring for SNMP devices using MIBs and OIDs. 

  • Scripting
  • Introduction to Scripting 00:01:21

    Introduces the Continuum agent’s automation processes through scripts such as adding local users and mapping printers. 

  • Configuring Scripting Groups 00:01:59

    Outlines notification and resource group creation to receive success or failure notifications when jobs run. 

  • Creating a Script 00:03:16

    Describes the steps required to create common scripts from either the homepage or the templates page. 

  • Creating Batches 00:02:56

    Explains how to deploy custom scripts as a batch order to execute multiple scripts at once.

  • Creating Jobs 00:02:57

    Explains the process to create jobs, including defining scripts or batches to execute, applying resources, and determining execution times.

  • Script Monitoring and Reporting 00:01:59

    Discusses monitoring and reporting on deployed jobs and the process for job failures.

  • The Communicator
  • Communicator Overview 00:05:36

    Explains Communicator deployment to synchronize news feeds, send instant messages, and provide on-demand tools.

  • Advanced Patching
  • Patching Overview 00:05:02

    Provides an overview of Continuum’s patch management service and the five deployable patch categories.

  • Manual Patch Deployment 00:03:13

    Highlights how to keep resources up-to-date by occasionally manually deploying patches not included in the custom patch policy. 

  • Patch Exclusions 00:01:23

    Explains how to temporarily or permanently exclude specific resources as needed from patch management and other updates.

  • Off-Hours Desktop Maintenance 00:02:23

    Details how to schedule off-hours maintenance with the NOC to resolve issues with patch deployment and endpoint protection updates.

  • Windows Service Pack Installation 00:02:35

    Covers deploying and managing Windows service pack updates that are excluded from automatic patch deployment. 

  • Endpoint Protection Monitoring
  • Endpoint Protection Updates 00:02:46

    Discusses both managed and identified endpoint protection and explains how Continuum tracks and updates virus definitions. 

  • Endpoint Protection Monitoring and Reporting 00:03:54

    Covers resource monitoring from the portal for endpoint protection products and discusses how data integrates into Continuum’s reporting.