Certified IT Expert
To earn the Certified IT Expert certificate, you must complete the following courses:
The Platform (Legacy Continuum)
Outlines the Legacy Continuum platform and covers the various products and services available, including the ITSupport Portal and its importance in managing client sites, the ticketing system, available reports, and applicable resources.
Provides an overview of the Remote Monitoring and Management (RMM) product offering, including setup and maintenance and available advanced features.
Describes the robust hybrid backup and disaster recovery solution supported by the 24/7 NOC and integrated into the ITSupport Portal for single-pane-of-glass system management.
Discusses the information required to successfully go live with the Help Desk and stresses the importance of ongoing, regular maintenance.
Defines the Webroot integrated endpoint protection solution that secures on- and offline devices with a combination of technologies to protect against known and unknown threats.