Device Management

Device Management

Describes the Desktop and Server Care Solutions used to efficiently and effectively manage resources.

About this course

The Device Management course details using Continuum’s Desktop and Server Care solutions to efficiently and effectively manage resources. The solution intuitively integrates into workflows to improve automation and accessibility.

Objectives:

  • Highlights the customizable dashboard used to streamline workflows.
  • Explains near real-time data collecting and reporting capabilities.
  • Shows how users can monitor resources with dynamic device groups.
  • Describes how to generate actionable alerts with desktop health details.
  • Examines the dashboard task functionality to efficiently execute directives.

Each module contains a short instructional video followed by questions to check your understanding. Once you complete all modules in the Continuum RMM series, take the RMM Specialist Exam and earn a score of 80% or better to become RMM certified.

Curriculum00:15:45

  • Device Management
  • Introduction to Device Management 00:01:16

    Provides a high-level overview of the features and functions of Desktop Care.

  • Monitoring and Alerting
  • Device Dashboard 00:02:50

    Highlights the device dashboard for effectively managing environments and details options for sorting, filtering, and exporting.

  • Customizable Alerts 00:02:52

    Describes how to activate and configure Intellimon alerts and manage thresholds for the three categories of desktop health alerts.

  • Device Details 00:03:24

    Presents all the information available on the Device Details page, including OS Updates, Applications, Inventory, Tickets, Notes, Services, and Tasks.

  • Grouping
  • Device Groups 00:03:03

    Explains the logic and function of Device Groups: customizable resource lists sharing a feature that update on a dynamic basis.

  • Tasks
  • Running Tasks 00:02:20

    Covers task functionality, deployable from the device dashboard to perform specific actions on a device or device group during a scheduled timeframe.

About this course

The Device Management course details using Continuum’s Desktop and Server Care solutions to efficiently and effectively manage resources. The solution intuitively integrates into workflows to improve automation and accessibility.

Objectives:

  • Highlights the customizable dashboard used to streamline workflows.
  • Explains near real-time data collecting and reporting capabilities.
  • Shows how users can monitor resources with dynamic device groups.
  • Describes how to generate actionable alerts with desktop health details.
  • Examines the dashboard task functionality to efficiently execute directives.

Each module contains a short instructional video followed by questions to check your understanding. Once you complete all modules in the Continuum RMM series, take the RMM Specialist Exam and earn a score of 80% or better to become RMM certified.

Curriculum00:15:45

  • Device Management
  • Introduction to Device Management 00:01:16

    Provides a high-level overview of the features and functions of Desktop Care.

  • Monitoring and Alerting
  • Device Dashboard 00:02:50

    Highlights the device dashboard for effectively managing environments and details options for sorting, filtering, and exporting.

  • Customizable Alerts 00:02:52

    Describes how to activate and configure Intellimon alerts and manage thresholds for the three categories of desktop health alerts.

  • Device Details 00:03:24

    Presents all the information available on the Device Details page, including OS Updates, Applications, Inventory, Tickets, Notes, Services, and Tasks.

  • Grouping
  • Device Groups 00:03:03

    Explains the logic and function of Device Groups: customizable resource lists sharing a feature that update on a dynamic basis.

  • Tasks
  • Running Tasks 00:02:20

    Covers task functionality, deployable from the device dashboard to perform specific actions on a device or device group during a scheduled timeframe.