- How it Works
The Agent 00:02:37
Explains the Continuum monitoring and alerting process and defines the basic steps required to set up a portal, focusing on the agent and how it works.
Discusses intelligent monitoring performed by the Intellimon feature housed within the agent and explains what is monitored and the levels of care offered to manage alerts.
- Setting Up Your Site
Setting Notification Rules 00:08:25
Shows how to create notification templates and apply them to sites to define when and how the NOC should contact you when RMM alerts are generated.
Creating RMM Sites 00:10:22
Explains how to either create a basic site in the Admin tab then assign products to it or create a site in the RMM Setup tab specifically for RMM and explains how to configure options for the site.
Patch Policies 00:04:55
Discusses patch policies required for every site created, explains the common default patch policies and settings available, and introduces editing to create custom policies.
Creating a Custom Patch Policy 00:05:44
Dives deeper into the process for creating a custom patch policy, explaining all the options available when copying or editing existing desktop and server policies.
Basic Agent Deployment 00:04:48
Explains the various methods available to deploy agents to both desktops and servers and walks users through a setup.
Getting Started with Command
Learn to successfully launch an initial Command offering.
Proper setup is critical for successful implementation of Command Remote Monitoring and Management (RMM). The Getting Started with Command course guides you through the initial steps required, including agent download and deployment, notification setup, creating sites, and a basic understanding of alerts and patching. After course completion, users will be able to successfully launch their initial RMM offering.
- Understand Command/RMM and how it works.
- Set up sites successfully.
- Download and deploy agents to sites.
- Begin alert monitoring and asset collection.
Each module contains a brief instructional video. Once you complete all modules in the Command series, take the Command Specialist Exam and earn a score of 80% or better to become Command certified.