Continuum Onboarding Checklist
- Using Continuum Resources
Describes how to access and navigate Continuum University.
The Training Dashboard
Explains how Admins can request access to the Training Dashboard.
Using the Doc Center 00:03:29
Describes how to navigate and use Continuum’s Doc Center, which contains comprehensive documentation explaining how our products and services work.
- Navigating the ITSupport Portal
Accessing the ITSupport Portal
Explains the basic steps required to log in and set up your ITSupport Portal.
Shows how to add portal users and complete user account details.
Setting Notification Rules 00:08:25
Shows how to create notification templates and apply them to sites to define when and how the NOC should contact you when RMM alerts are generated.
Default Patch Policies 00:04:55
Discusses the patch policies required for every site created and explains the common default patch policies.
Creating RMM Sites 00:10:22
Explains how to create either a basic site in the Admin tab or create a site in the RMM Setup tab specifically for RMM and configure options.
Installing Agents 00:04:48
Shows how to install and manage agents and make changes to proxy settings.
Using the RMM Scanner Tool 00:07:52
Describes use of the RMM Scanning Tool to configure the automatic deployment of agents to a site.
- Working everyday in the ITSupport Portal
Provides a high-level overview Continuum's ticketing system and how tickets are organized, created, and managed.
Explains the scripting process and describes the steps required to create common scripts.
Introduces the default Executive Report and custom reports and provides a high-level overview of report location, sections, and configuration details.
NOC Access Levels 00:05:08
Defines each NOC access level, describes how to create reboot schedules, and explains how to assign NOC access levels to a server.
Enabling Automatic Credentials 00:03:24
Explains enabling automatic credentials to ensure NOC and Help Desk technicians can access resources without manual maintenance.
Explains deployment of the custom Communicator from any RMM agent desktop to synchronize news feeds, send instant messages, and provide on-demand tools.
Contacting Continuum 00:05:29
Discusses the various resources available and shares best practices and procedures for contacting teams.
Path to Success Phase 1: Evaluating Continuum
Use this guide to get started with Continuum.
Phase 1 of Continuum's Path to Success is the evaluation phase. These Evaluating Continuum courses are designed to guide you during your Continuum assessment.
- Explains how to navigate the ITSupport Portal and use available resources.
- Describes how to successfully onboard customers.
- Reviews best practices to help you make the most of your Continuum partnership.
Be sure to review this information sequentially and work closely with your Technical Sales Engineer throughout the onboarding process.