Path to Success Phase 1: Evaluating Continuum

Path to Success Phase 1: Evaluating Continuum

Use this guide to get started with Continuum.

About this course

Phase 1 of Continuum's Path to Success is the evaluation phase. These Evaluating Continuum courses are designed to guide you during your Continuum assessment.  

Objectives:

  • Explains how to navigate the ITSupport Portal and use available resources.
  • Describes how to successfully onboard customers. 
  • Reviews best practices to help you make the most of your Continuum partnership. 


Be sure to review this information sequentially and work closely with your Technical Sales Engineer throughout the onboarding process.

Curriculum01:08:53

  • Using Continuum Resources
  • Continuum University

    Describes how to access and navigate Continuum University.

  • The Training Dashboard

    Explains how Admins can request access to the Training Dashboard.

  • Using the Doc Center 00:03:29

    Describes how to navigate and use Continuum’s Doc Center, which contains comprehensive documentation explaining how our products and services work.

  • Navigating the ITSupport Portal
  • Accessing the ITSupport Portal

    Explains the basic steps required to log in and set up your ITSupport Portal.

  • Creating Users

    Shows how to add portal users and complete user account details.

  • Setting Notification Rules 00:08:25

    Shows how to create notification templates and apply them to sites to define when and how the NOC should contact you when RMM alerts are generated.

  • Default Patch Policies 00:04:55

    Discusses the patch policies required for every site created and explains the common default patch policies.

  • Creating RMM Sites 00:10:22

    Explains how to create either a basic site in the Admin tab or create a site in the RMM Setup tab specifically for RMM and configure options.

  • Installing Agents 00:04:48

    Shows how to install and manage agents and make changes to proxy settings.

  • Using the RMM Scanner Tool 00:07:52

    Describes use of the RMM Scanning Tool to configure the automatic deployment of agents to a site.

  • Working everyday in the ITSupport Portal
  • Tickets 00:02:58

    Provides a high-level overview Continuum's ticketing system and how tickets are organized, created, and managed.

  • Scripting 00:01:21

    Explains the scripting process and describes the steps required to create common scripts.

  • Reports 00:05:06

    Introduces the default Executive Report and custom reports and provides a high-level overview of report location, sections, and configuration details.

  • NOC Access Levels 00:05:08

    Defines each NOC access level, describes how to create reboot schedules, and explains how to assign NOC access levels to a server.

  • Enabling Automatic Credentials 00:03:24

    Explains enabling automatic credentials to ensure NOC and Help Desk technicians can access resources without manual maintenance.

  • Communicator 00:05:36

    Explains deployment of the custom Communicator from any RMM agent desktop to synchronize news feeds, send instant messages, and provide on-demand tools.

  • Contacting Continuum 00:05:29

    Discusses the various resources available and shares best practices and procedures for contacting teams.

About this course

Phase 1 of Continuum's Path to Success is the evaluation phase. These Evaluating Continuum courses are designed to guide you during your Continuum assessment.  

Objectives:

  • Explains how to navigate the ITSupport Portal and use available resources.
  • Describes how to successfully onboard customers. 
  • Reviews best practices to help you make the most of your Continuum partnership. 


Be sure to review this information sequentially and work closely with your Technical Sales Engineer throughout the onboarding process.

Curriculum01:08:53

  • Using Continuum Resources
  • Continuum University

    Describes how to access and navigate Continuum University.

  • The Training Dashboard

    Explains how Admins can request access to the Training Dashboard.

  • Using the Doc Center 00:03:29

    Describes how to navigate and use Continuum’s Doc Center, which contains comprehensive documentation explaining how our products and services work.

  • Navigating the ITSupport Portal
  • Accessing the ITSupport Portal

    Explains the basic steps required to log in and set up your ITSupport Portal.

  • Creating Users

    Shows how to add portal users and complete user account details.

  • Setting Notification Rules 00:08:25

    Shows how to create notification templates and apply them to sites to define when and how the NOC should contact you when RMM alerts are generated.

  • Default Patch Policies 00:04:55

    Discusses the patch policies required for every site created and explains the common default patch policies.

  • Creating RMM Sites 00:10:22

    Explains how to create either a basic site in the Admin tab or create a site in the RMM Setup tab specifically for RMM and configure options.

  • Installing Agents 00:04:48

    Shows how to install and manage agents and make changes to proxy settings.

  • Using the RMM Scanner Tool 00:07:52

    Describes use of the RMM Scanning Tool to configure the automatic deployment of agents to a site.

  • Working everyday in the ITSupport Portal
  • Tickets 00:02:58

    Provides a high-level overview Continuum's ticketing system and how tickets are organized, created, and managed.

  • Scripting 00:01:21

    Explains the scripting process and describes the steps required to create common scripts.

  • Reports 00:05:06

    Introduces the default Executive Report and custom reports and provides a high-level overview of report location, sections, and configuration details.

  • NOC Access Levels 00:05:08

    Defines each NOC access level, describes how to create reboot schedules, and explains how to assign NOC access levels to a server.

  • Enabling Automatic Credentials 00:03:24

    Explains enabling automatic credentials to ensure NOC and Help Desk technicians can access resources without manual maintenance.

  • Communicator 00:05:36

    Explains deployment of the custom Communicator from any RMM agent desktop to synchronize news feeds, send instant messages, and provide on-demand tools.

  • Contacting Continuum 00:05:29

    Discusses the various resources available and shares best practices and procedures for contacting teams.