- Completing Your Site
Configuring NOC Access Levels 00:05:08
Defines each NOC access level, describes how to create reboot schedules, and explains how to assign NOC access levels to a server.
Enabling Automatic Credentials 00:03:24
Explains the importance of enabling automatic credentials with NOC and Help Desk technicians to prevent issue escalation.
Creating a Network Info Form 00:04:27
Describes the efficacy of creating Network Information Forms for improved NOC and Help Desk troubleshooting.
- Portal Maintenance and Everyday Tasks
Managing Agents 00:03:10
Shows how to manage and uninstall agents, make changes to proxy settings, and use reports to view inaccessible desktops.
Moving Agents Between Sites 00:03:23
Explains how to reorganize or migrate agent resources between company sites.
Setup and Maintenance
Explains how to properly configure and maintain sites.
Welcome to Setup and Maintenance. Once sites are set up, proper configuration and maintenance are critical for continued success. Setting reboot schedules and assigning access levels ensure the NOC has all information necessary to complete and support your site, and successfully managing agents helps with portal maintenance and everyday task completion.
- Understand NOC access levels and reboot schedules.
- Enable automatic credentials.
- Create Network Information Forms and references to provide troubleshooting details.
- Learn how to manage and uninstall agents and move agents between sites.
Each module contains a brief instructional video. Once you complete all modules in the Command series, take the Command Specialist Exam and earn a score of 80% or better to become Command certified.